How To Manage My Subscription?

How to Manage My Subscription

This article will be useful if you purchased a LoadHunter subscription for 2 or more accounts.

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1. Inviting a User to Your Subscription

You can invite other users to share your subscription. The number of users depends on your plan.

• Go to the Profile page.

• Click Add Account and enter the user’s email.

• Once the invitation is accepted, the user gets guest access to your subscription.

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2. Removing a User from Your Subscription

You can remove users at any time. After removal, a free slot becomes available.

• Go to the Profile page.

• Find the user in the list.

• Click the Delete icon next to their name.

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3. Upgrade/Downgrade Your Subscription

You can change your plan or manage billing.

• Go to the Profile page.

• Click Manage Subscription to open the Customer Portal.

• In the Customer Portal, you can:

  • Change your billing method.

  • Upgrade or downgrade your plan.

  • If downgrading, select users to remove if slots are fully used.

  • Cancel subscription renewal (the plan will stay active until the end of the billing cycle).

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4. What Happens if a Subscription Payment Is Missed?

• If payment fails, subscription status becomes Unpaid.

• All extension features are disabled until the payment is completed.