Can't Send Emails With LoadHunter

Can't Send Emails With LoadHunter

If you are experiencing issues sending emails through LoadHunter, here are the most common cases and their solutions:

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1. Verify Your Email Status

Open the Emails page in your LoadHunter dashboard and check the status:

• Verified – Your email is connected and ready to use.

• Verify – Permissions were not granted. Click Verify and complete the authorization process again, ensuring you allow "Send Emails on your behalf".

• Connect – The email provider is not yet connected. Click Connect, choose Gmail, Outlook, or SMTP, and follow the steps.

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2. Check LoadHunter Settings

Make sure the Send Email feature is enabled:

• Open your Load Board (DAT One, Truckstop, TruckSmarter).

• Open the LoadHunter extension from the browser toolbar.

• Go to the Settings tab and ensure Send Email is switched on.

• Test by sending an email.

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3. Common Error Messages and Solutions

3.1 Error: "You have reached the limit of available emails."

• Cause: You’ve reached the trial email limit.

• Solution: Upgrade your subscription on the Billing page for unlimited access.

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3.2 Error: "Your email is not verified."

• Cause: No email provider is connected.

• Solution: Go to the Emails page, click Connect, and integrate Gmail, Outlook, or SMTP.

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3.3 Error: "Something went wrong while retrieving your SMTP credentials."

• Cause: Incorrect or invalid SMTP connection.

• Solution: Delete the email from the dashboard, then re-add it using the correct SMTP details.

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3.4 Error: "Your Google account requires re-authentication."

• Cause: Password changed or permissions removed.

• Solution: Go to the Emails page, click Reconnect (curved arrow), and complete the Google login process again.

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3.5 Error: "Something went wrong. Error code: [response]"

• Cause: Rare server-side issue with LoadHunter.

• Solution: Copy the error code and contact support at [email protected] or in our Telegram Support.

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✅ After completing these checks, you should be able to send emails with LoadHunter without issues.